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 Post subject: Outlook not updating
PostPosted: Sun 01-03-2010 9:43AM 
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Colonel

Joined: Sat 04-29-2006 8:47PM
Posts: 663

Source: Fidelity
I don't get it, but since I came back from xmas break, my outlook won't update anymore. My ISP is Fidelity, when I open outlook, I have to type in my password like usual, and it says it is both connected and that All Folders are up to date. It's not working offline, but it has the same email content as when I left 2 weeks ago.


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 Post subject: Re: Outlook not updating
PostPosted: Sun 01-03-2010 12:06PM 
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Colonel
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Joined: Sun 09-12-2004 8:22PM
Posts: 657
Location: somewhere

Source: Off Campus
And when you check on Minermail do you have any new messages? Could be that you've just not gotten any mail in the last two weeks since everyone is on break.

_________________
if you woke up as me everyday, you'd hate yourself too.


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 Post subject: Re: Outlook not updating
PostPosted: Sun 01-03-2010 1:03PM 
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Colonel

Joined: Sat 04-29-2006 8:47PM
Posts: 663

Source: VPN
thats how i know something is wrong. I've been getting mail all break (including my Daily Dilbert).


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 Post subject: Re: Outlook not updating
PostPosted: Sun 01-03-2010 4:12PM 
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Major
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Joined: Fri 09-14-2007 3:47PM
Posts: 437
Location: Just behind your left shoulder

Source: Off Campus
Have you opened a trouble ticket yet?

I know I had a ton of issues one time mapping to my DFS share, and I finally broke down and opened a trouble ticket. Eventually it got to the point where Karl looked at it, and sure enough it was on their end - someone had inadvertently broken one of the firewall rules that allowed the traffic through for ResNet.


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 Post subject: Re: Outlook not updating
PostPosted: Sun 01-03-2010 5:37PM 
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Colonel

Joined: Sat 04-29-2006 8:47PM
Posts: 663

Source: VPN
I'll have to call tomorrow or something, its weird, I can send email through outlook, but it won't receive any.


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 Post subject: Re: Outlook not updating
PostPosted: Mon 01-04-2010 6:29AM 
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Lieutenant General
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Joined: Fri 09-05-2003 10:24AM
Posts: 3589
Location: Oklahoma! Where the wind comes sweeping down the p l a i n s !

Source: Fidelity
Ya know, you can go here 24/7, submit a ticket online, and get a reply reasonably fast. Then you don't have to wait for business hours and you can take your time describing the problem to make sure all relevant details are included.

Phone calls aren't bad, just a little inconvenient.

_________________
Ever get that feeling of deja vu?


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 Post subject: Re: Outlook not updating
PostPosted: Mon 01-04-2010 11:11AM 
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Colonel

Joined: Sat 04-29-2006 8:47PM
Posts: 663

Source: VPN
yeah, i just hate the back and forth of emails and stuff. I'd rather speak to someone in person so I can answer any questions immediately.


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 Post subject: Re: Outlook not updating
PostPosted: Mon 01-04-2010 11:46AM 
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Major General
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Joined: Mon 08-08-2005 5:09PM
Posts: 2336
Location: STL

Source: Off Campus
Then pick up the phone.

341-HELP

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"This is not my sig", it said. - I looked at it suspiciously; Who's sig was it, then?


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