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 Post subject: CALL SPRINT TO REPORT OUTAGE
PostPosted: Mon 01-15-2007 5:09PM 
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Major

Joined: Mon 10-11-2004 8:58AM
Posts: 209
Location: Rolla, MO

Source: Fidelity
We went up to RMU and called them, they didnt believe us that the service was down, because they have only had 3 reports of an outage. They said it was being put on the backburner b/c of so few reports, so CALL THEM AND REPORT IT. Hopefully it will get moved up on their priority list b/c the gal said it would be 51 hours as is.

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PostPosted: Mon 01-15-2007 5:11PM 
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Sergeant

Joined: Sat 09-24-2005 12:56AM
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Source: RC I
What number do we call exactly?


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 Post subject:
PostPosted: Mon 01-15-2007 5:18PM 
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Major

Joined: Sun 11-16-2003 11:32AM
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Location: Quad

Source: Kelly Hall
yeah who do we call

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 Post subject:
PostPosted: Mon 01-15-2007 5:44PM 
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Colonel
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Joined: Sun 03-02-2003 3:54PM
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Location: St. Louis

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It seems to me that they should be able to look at their network and see that they're not getting normal usage in this area, if nothing else...that's pretty poor if they can't tell they have an outage just because they don't have many reports.


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PostPosted: Mon 01-15-2007 6:59PM 
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Lieutenant
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Joined: Sat 08-13-2005 2:06PM
Posts: 98
Location: N. Pine Street

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1-800-sprint1, and yeah i called them sunday and they weren't very helpful. They kept telling me it was my phone that was the problem. I called them back today to see if i have roaming in my plan but i don't. They also said there will be no compensation for roaming charges, but they sure did want to use as much minutes as possible talking to me.


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 Post subject:
PostPosted: Mon 01-15-2007 8:31PM 
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Sergeant

Joined: Sat 08-19-2006 2:07PM
Posts: 15

Source: RC I
same here. I am on the phone right now with sprint. They said the only outages right now are in NY and Canada, nothing in MO.
The CSR kept saying it was my phone even when I told him that my friend's phones with sprint don't get service either.

He is currently talking with his supervisor.


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 Post subject:
PostPosted: Mon 01-15-2007 8:34PM 
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Sergeant

Joined: Sat 08-19-2006 2:07PM
Posts: 15

Source: RC I
update: acknowledged the outage.
NO ETA on when it will be fixed.

He did say he will credit the account for roaming charges incurred during the outage.


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 Post subject:
PostPosted: Mon 01-15-2007 9:40PM 
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Captain

Joined: Fri 04-21-2006 7:18PM
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Location: off campus

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Back up as of 8:39pm


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 Post subject:
PostPosted: Mon 01-15-2007 9:50PM 
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Major

Joined: Sun 11-16-2003 11:32AM
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Location: Quad

Source: Kelly Hall
not mine still in roaming

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 Post subject:
PostPosted: Mon 01-15-2007 9:52PM 
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Lieutenant
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Joined: Sat 08-13-2005 2:06PM
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Location: N. Pine Street

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i've got service as of 8:53


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 Post subject:
PostPosted: Mon 01-15-2007 9:52PM 
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Colonel
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Joined: Sun 03-02-2003 3:54PM
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Location: St. Louis

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5 bars here. Yay.


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 Post subject:
PostPosted: Mon 01-15-2007 9:56PM 
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Major General
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Joined: Thu 09-25-2003 8:14PM
Posts: 2314

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Sweet, service here too.


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